News

We don’t just want to provide you with news feeds talking about ourselves. Our plan is to deliver custom news and feature articles about the ever-changing world of communications.

We’ll be bringing you content from our thought leadership team as well as our journalists. No, we’re not trying to be a publisher. But we do think it’s important to try something different as well as share the types of things that we are thinking about.

Thought Leadership >>
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    06.30.10

    Building the Relationship with a New Dialogue

    The financial downturn that began in December 2007 has had a significant impact on our lives, as well as our attitudes and behaviors as consumers. Have our purchasing behaviors changed forever? With today's tools, we have much better ways to capture and measure the information to answer that very question. So, what should we do with the data once we have it?

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    06.30.10

    Social CRM: What Is It and Why Should You Care?

    Best practices in Social CRM are beginning to emerge, but what is Social CRM and why should you care? Simply stated, Social CRM is the required evolution of traditional CRM to support engagement with social consumers. There has been an ongoing discussion among CRM and industry thought leaders regarding the definition of Social CRM for over two years now. While the focus has tended to be on the need for organizations to join the conversation, what’s clear is the need to evolve current CRM processes and technologies that will enable organizations to leverage the plethora of social media channels to their advantage.

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    02.08.10

    The Intersection of the Consumer and the Marketer in Today’s Evolving Media Landscape

    Given the evolution of the media landscape and the emergence of social media as a critical component in all marketing plans, marketers are continually challenged to connect with empowered consumers.

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    02.05.10

    Commentary: The Potential of an Idea

    Really, really great ideas are considered to be genius innovation. They build our history and pave the road to the future.

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    02.04.10

    A Consumer's View

    I’m a very busy 35 year old. I’m not married, and I do have a life partner. I’m a baker, a foodie, and a runner, so I can enjoy food and eat what I want when I want to. I work a better part of 60 hours per week as a professional woman in corporate America.

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