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  • 06.30.10 // Thought Leadership

    Building the Relationship with a New Dialogue

    The financial downturn that began in December 2007 has had a significant impact on our lives, as well as our attitudes and behaviors as consumers. Have our purchasing behaviors changed forever? With today's tools, we have much better ways to capture and measure the information to answer that very question. So, what should we do with the data once we have it?

  • 06.30.10 // Thought Leadership

    Social CRM: What Is It and Why Should You Care?

    Best practices in Social CRM are beginning to emerge, but what is Social CRM and why should you care? Simply stated, Social CRM is the required evolution of traditional CRM to support engagement with social consumers. There has been an ongoing discussion among CRM and industry thought leaders regarding the definition of Social CRM for over two years now. While the focus has tended to be on the need for organizations to join the conversation, what’s clear is the need to evolve current CRM processes and technologies that will enable organizations to leverage the plethora of social media channels to their advantage.

  • 02.08.10 // Thought Leadership

    The Intersection of the Consumer and the Marketer in Today’s Evolving Media Landscape

    Given the evolution of the media landscape and the emergence of social media as a critical component in all marketing plans, marketers are continually challenged to connect with empowered consumers.

  • 02.05.10 // Thought Leadership

    Commentary: The Potential of an Idea

    Really, really great ideas are considered to be genius innovation. They build our history and pave the road to the future.

  • 02.04.10 // Thought Leadership

    A Consumer's View

    I’m a very busy 35 year old. I’m not married, and I do have a life partner. I’m a baker, a foodie, and a runner, so I can enjoy food and eat what I want when I want to. I work a better part of 60 hours per week as a professional woman in corporate America.

  • 02.04.10 // Thought Leadership

    Channel Talk - E-mail in the World of Integrated Marketing Today

    Clients and prospects have been asking us about our multichannel efforts and what we have seen as possible trends over the past year, specifically for e-mail, as they are interested in leveraging more of this channel for cost-saving measures.

    Here are some interesting statistics, observations, and thoughts based on what we have experienced and continue to observe in the world of e-mail today.

  • 01.28.10 // Thought Leadership

    Data-Driven Marketing Strategies to Watch in 2010

    As we begin the New Year, a number of industry thought leaders are asking if the recent economic downturn marks the beginning of a “new normal.”

  • 01.22.10 // Thought Leadership

    The Marketer Perspective

    How do you connect with consumers in an environment that is filled with a plethora of traditional and new media alternatives?